Expert Call Center Services in the UK for Business Success
If you’re here, it’s likely because missed calls have cost you real money, outbound dials are eating up your team’s time, or you’re sick of “chatbots” doing the job of a proper human.
We get it. You don’t need more tech jargon, and you’re not after someone reading scripts like they’re working at a telesales factory. You want phones answered. Prospects qualified. Appointments booked. And someone who knows what FCR, wrap time, AHT, and lead burn actually mean.
You’re in the right place.
Why Work With Us?
- UK-based agents with real call handling experience—not “readers of scripts”
- Real-time call reporting dashboards (yes, you’ll see your metrics)
- GDPR and PECR compliant—you won’t get blacklisted or slapped with fines
- Calls handled your way, with your playbook, your tone, and zero fluff
- We’ve booked over 42,000 qualified leads for clients across 21 verticals
- Zero long-term contracts. We earn the business or we don’t.
Our Services
At Cold Calling Agency, we run UK-based call centre operations built around one thing: actual business results. Whether you need outbound B2B cold calls or inbound handling that doesn’t drop the ball, we’ll help you put revenue back on the table where it belongs.
Inbound Call Handling
You know what happens when a live lead hits voicemail? Nothing. That’s what.
With our inbound service, your customers get a trained human who actually understands your business, not someone stalling while they find a supervisor.
- Live answering, UK timezone, extended hours or 24/7
- Call routing, overflow handling, and escalation rules
- CRM integration (Salesforce, Zoho, HubSpot, and others)
- Full QA process on every agent (we monitor the calls, not just the logs)
How this solves a real problem:
If you’re losing leads because phones ring out during busy periods, or if your ops team is too bogged down to handle first-touch calls, we handle the front line. Our average first-call resolution rate (FCR) sits at 89%. That’s 12% higher than industry standard. It means fewer call-backs, happier customers, and less churn.
Outbound Call Campaigns (B2B & B2C)
Nobody wants to hear about your “product features.” They want to know what it does for them, and fast.
We train every outbound agent in objection handling, conversational frameworks, and actual sales psychology. Not just script-reading. Real selling.
We handle:
- Cold calling (yes, the real kind—manual, not robo-dialled)
- Warm calling/follow-up sequences
- Appointment setting for sales teams
- Data cleansing and database reactivation
Metrics we care about:
- Average call-to-lead ratio: 1:14
- Voicemail drop rate: under 8%
- Lead conversion (cold to qualified): 18–22%
Your sales team shouldn’t waste time chasing unqualified leads. We’ll pre-qualify, book the meeting, and drop it into their calendar. Simple. You stop paying salaries for dead air time and start paying for meetings on the books.
Overflow & After-Hours Support
Business doesn’t stop at 5PM. Neither should your phones.
We provide UK-based reception and support teams who answer outside of business hours or during high-traffic windows.
- After-hours support for eComm and service-based industries
- Weekend cover
- Custom escalation paths (SMS to duty manager, auto-ticketing, etc.)
- First-response SLAs you can measure
How this helps:
Missed calls during off-peak hours result in average 21% lost conversions—especially in service-led industries. Our overflow system captures those, logs them, and routes them per your SLA. You keep the client. You keep the sale.
Appointment Setting for Sales Teams
We don’t chase—we schedule.
Our UK-based agents act as an extension of your sales team. They work your CRM, follow your cadence, and tee up calls with decision-makers, not time-wasters.
- We only book with decision-makers, not gatekeepers
- Syncs with your Google or Outlook calendar
- Voice drops, SMS reminders, and follow-up confirmation
- We know how to pre-qualify for budget, authority, and timeline (BANT)
Tangible outcome:
Sales reps with full diaries. We average 7–12 booked calls per 100 dials for B2B. No-show rate under 11% with confirmation process.
Live Reporting & Dashboards
Want to know what’s actually going on with your campaigns?
Every client gets access to:
- Daily call summaries
- Call outcomes logged in your CRM
- Agent notes
- QA scores
- Conversion funnel metrics (dials > connects > leads > sales)
This isn’t a “monthly report” after the fact. You’ll know what’s happening right now.
Common Problems We Solve for Our Clients
Here’s what we hear before clients come on board:
- “Our team is too busy to follow up on leads”
- “We’re wasting marketing budget because nobody is calling the leads fast enough”
- “We don’t have anyone answering phones after 6pm”
- “Our cold calls are going nowhere—zero meetings booked”
We solve those by being hands-on. Not just a voice on the line, but a real UK-based extension of your sales or support team.
We work with SMEs, marketing agencies, estate agents, financial firms, eCommerce brands, and trades-based businesses across the UK. If your business relies on inbound leads, phone-based customer service, or outbound sales activity, we’ve probably worked in your industry already.
Yes, all our agents are UK-based and speak fluent English with no offshore routing. This means you’ll get higher connect rates, better customer experience, and fewer dropped or misunderstood calls—especially important for industries with compliance or regulation-sensitive communications.
Absolutely. We’ve worked with Salesforce, Zoho, HubSpot, Pipedrive, Freshsales, and other custom platforms. Our agents can log calls, update lead status, and trigger automations based on call outcomes, all within your existing CRM setup.
Our Inbound services handle calls coming into your business—like support queries, sales enquiries, or overflow calls. Outbound services involve us making calls on your behalf—cold calls, lead qualification, appointment setting, or database reactivation. Most of our clients use a mix of both.
Yes. We scale our team based on your call volume forecasts, whether it’s seasonal peaks, product launches, or campaign-specific traffic surges. Our infrastructure supports both short-term spikes and long-term, consistent call volumes.
Ready to See If We’re a Fit?
We’re not a “virtual receptionist.” We don’t believe in copy-paste campaigns or people who just “log the call” and move on.
We’re a team of sales-first, UK-based agents who actually pick up the phone, follow a process, and make something happen.
Whether you need one call handler or ten outbound agents, we can show you how this works, share our numbers, and get a campaign moving fast.
Give us 15 minutes. We’ll show you the call flow, the metrics, and the people who’ll be working your line.
Fill in the form. We’ll talk straight.
